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Frequently Asked Questions (FAQ)

Welcome to the Tibet House US FAQ page! Here, you’ll find answers to common questions about accessing our virtual programs and events, Zoom links, and recordings through your user account.

Once you've registered for a virtual program, you can access the Zoom link directly from your order page in your account. Here’s how:

  1. Log in to your Tibet House US account.
  2. Go to your Order History.
  3. Click on the order related to your virtual program.
  4. In the Order Details, you will find the section labeled Zoom Program Link. Your Zoom link for the program will be listed here.

You will also be emailed the access links via email.

If you’re unable to locate the Zoom Program Link, try these steps:

  • Double-check the details of your order, as the link is listed in the Order Details section.
  • Ensure your order has been completed. If your payment is still processing, the link may not be available yet.
  • Check your email – links will be sent with your virtual ticket and/or receipt.

If you're still unable to find the link, please contact our support team at events@thus.org for further assistance.

You’ll be able to access the Zoom recording after the program has concluded – usually within 24 hours the recordings will be accessible. Here’s how to find it:

  1. Log in to your Tibet House US account.
  2. Navigate to Order History.
  3. Find the order related to the program you attended.
  4. In the Order Details, you will find the section labeled Zoom Recording. The recording will be listed there once it has been processed.

Please note that Zoom recordings may take up to 24 hours to become available after the live session ends.

The Zoom recording will generally be available for 30 days after the program takes place. We recommend watching it or saving it to your device within that time frame. After 30 days, the recording will no longer be accessible.

For the privacy of our instructors and other participants, we ask that you do not share your Zoom Program Link or Zoom Recording with others. Your access is for personal use only. If others would like to participate or watch a recording, they must register for the program separately.

If you miss the live session, you can still watch the Zoom recording! As long as the recording is available, you’ll be able to view it at your convenience. Just log in to your account and go to the Zoom Recording section of your order page to access it.

If you are experiencing any issues accessing your virtual program, Zoom link, or recording, please reach out to our support team. Send us an email at events@thus.org with the following details:

  • Your full name and order number.
  • A description of the issue you are facing.
  • Screenshots (if possible) to help us resolve the problem more quickly.

We will respond as soon as possible to assist you!

The date and time for your virtual program can be found in your order confirmation email or on your order page in your account. You’ll also receive any additional program details there. We recommend setting a reminder in your calendar to ensure you don't miss it!

Yes! You are welcome to join the virtual program from any device that supports Zoom. Simply use the Zoom Program Link provided to log in from any of your devices, whether it's a computer, tablet, or smartphone. For the best experience, we recommend using a computer or tablet.

If you need to update your registration, such as changing the participant name or modifying program details, please reach out to us at events@thus.org. We’ll do our best to accommodate your requests, although changes to program times may not always be possible.

To stay informed about our upcoming virtual programs, we encourage you to sign up for our newsletter and follow us on our social media channels. Our newsletter offers timely updates on event dates, registration details, and special announcements. Meanwhile, our social media pages provide a behind-the-scenes look, highlights from past events, and engaging content related to Tibetan culture and current affairs.

We deeply appreciate your support of Tibet House US. Our virtual programs and events are designed to connect you with our rich heritage and ongoing cultural initiatives. We are committed to providing an engaging and accessible experience for everyone, and our support team is always ready to help. If you have any questions or need assistance at any time, please do not hesitate to reach out to us at info@thus.org.

For further details about our broader mission, opportunities to donate, and the latest news on Tibetan affairs, please visit our main website at https://thus.org. There, you can explore in-depth information about our work, read inspiring stories from our community, and discover ways you can contribute to our cause. Your interest and involvement help us make a significant impact in preserving Tibetan culture and heritage.